Customer Care
Real help from real humans, whenever you need it.
From booking questions to host support, we are here to guide you quickly and clearly.
Fast response time
24/7 assistance
Secure support handling
Quick Contact
Reach us through your preferred channel.
support@propbnb.com
Phone
+94 77 123 4567
Office
45 Galle Road, Colombo
Send us a message
Tell us what happened, and our team will follow up shortly.
Tips for faster help
- Include booking ID for faster support.
- Describe the issue in one short paragraph.
- Attach dates and property details when possible.
FAQ
Frequently asked questions
How long does it take to receive a response?
Most requests receive a reply within 30 minutes. During peak hours, it may take up to 2 hours.
How can I cancel or change a booking?
Open your booking confirmation, select Manage booking, and follow the cancellation or date-change flow.
What details should I include in a support request?
Share your booking ID, property name, travel dates, and a short description of the issue for faster resolution.
Where can I report a payment issue?
Use the form on this page and choose a clear payment-related subject so our billing team can prioritize it.